All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept online credit card payments and bank transfers for larger invoiced orders.

All our prices include GST for your convenience!

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

It takes us between 1-5 business days to create and dispatch standard orders.

Timelines change for bulk or out of stock orders

Complimentary delivery is available across Australia and New Zealand, with flat-rate international shipping for a fee of $9.90AUD per gift box.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and there is a flat rate fee of $9 per gift box.

For bulk orders, contact us as we can provide a tailored shipping quote

We strive to accommodate your preferred delivery timelines but cannot guarantee exact dates.

For bulk purchases, we offer storage solutions until your gifts are ready to be dispatched.

Tracking information will be provided via email once your order is dispatched.

Gifts are sent via Australia Post or select courier services based on the order size and destination.

Our dedicated team meticulously packages your gifts to ensure they arrive in perfect condition

If a gift arrives damaged, please photograph the item and contact our customer service for assistance.

For orders involving multiple items, please reach out to us to obtain the 'multiple orders' CSV document. Be aware that each gift incurs an additional $19 shipping fee.

For bulk deliveries, someone must be available to receive the order. Individual gifts can be left safely if pre-arranged with 'authority to leave.'

Generally, it takes 1-3 weeks, depending on the complexity of the order. Get in touch with us for a personalised timeline

Your logo or customization will be elegantly placed, typically in the bottom right-hand corner of the box and products, unless otherwise requested.

We can beautifully customize chopping boards, coasters, cheese knives, and gift boxes with your business logo.

We provide a mockup of your customization for approval before finalizing your order.

You have the choice of several colors for your gift box, including white, brown kraft and black.

Yes, we can assist in curating a bespoke gift box that aligns with your vision.

Share details about your shipping policies, item returns, or customer service.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

Please note, there are no refunds for customised resin design products

A refund request can be submitted within a month after the purchase is made for faulty or defective items.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

Please check our Terms of Service to see if you're eligible for a refund.

If an order is returned or refunded due to a change of mind, the buyer is responsible for the shipping costs. However, for items that are faulty or defective, we will bear the shipping expenses.

Orders of 50 or more are considered bulk and qualify for customized quoting.

For orders of 50 or more gifts, please reach out directly for custom pricing and unique options.

Curated by The Fifth Design is situated on the Sunshine Coast, Australia, amidst a vibrant hub of creativity and natural beauty.

The majority of our products are meticulously handmade by us in Australia, guaranteeing outstanding quality and craftsmanship. We also collaborate with Australian businesses and include a select assortment from artisanal creators in India.

Discover our journey from artists to designers on our about page.

Absolutely! We offer customised solutions for corporate, employee, and other business gifting needs.

Our products are sustainably made, utilizing eco-friendly camphor laurel wood. For more information on our sustainability promise head to our page.