Shipping Guide


At Curated by The Fifth Design, we aim to streamline your experience, ensuring clarity and convenience from order to delivery. Here’s everything you need to know about our shipping services, designed to cater to your needs effectively and efficiently.

Shipping Option

Description

Fee (AUD)

Standard Shipping

Applies to AU and NZ orders

Complimentary for orders over $150

Flat fee of $9.90 for order below $150

Express Shipping

Applies to bundles of up to 5 gift boxes or individual addresses

$19.90

Multiple Address Shipping

Shipping charge for sending gift boxes to multiple addresses. This is applicable per gift box.

$12 per gift box

Alcohol Shipping

Gift boxes containing alcohol must be shipped to individual addresses due to Australian liquor laws. These boxes qualify for free shipping when sent to separate addresses.

Free shipping to individual addresses

International Shipping

Charge for shipping each gift box to international destinations.

$19.90 per gift box

International Express

Expedited shipping option for international deliveries. This fee applies per gift box.

$24.90 per gift box

 

Order Processing
  • Standard Turnaround: Orders typically process within 1-3 subject to stock availability.
  • Custom Orders: Tailored timelines apply for large or custom-colored orders, with specifics communicated directly.
  • Delivery Timeline: Post-dispatch, expect your order to arrive within 1 to 7 days across Australia.
Tracking and Delivery
  • Track Your Order: We'll send tracking details via email, keeping you informed every step of the way.
  • Delivery Method: Orders are dispatched through Australia Post or trusted couriers, depending on size and location.
  • Receiving Orders: For bulk deliveries, ensure someone is present during business hours. Individual orders may be left safely if pre-arranged.

 

Customer Support
  • Damaged Items: In the rare event of damage, please photograph the item and contact us for immediate assistance.
  • Fast-Track Orders: For urgent needs, contact us directly via email or phone for personalized support.

 

How to Contact Us

For any inquiries, assistance, or to discuss your shipping needs, reach out to our dedicated team:

  • Phone: 0412 245 136
  • Email: hello@thefifthdesign.com.au

Our commitment at Curated by The Fifth Design is to ensure your gifting experience is as seamless and enjoyable as possible. From bespoke gifting options to reliable delivery services, we’re here to assist you every step of the way.