At Curated by The Fifth Design, we aim to streamline your experience, ensuring clarity and convenience from order to delivery. Here’s everything you need to know about our shipping services, designed to cater to your needs effectively and efficiently.

Shipping Options

• Free Standard Shipping: Enjoy complimentary shipping across Australia and New Zealand, ideal for well-planned orders.
• Express Shipping: For those urgent deliveries, opt for our express service at $20 for every 10 gift boxes, perfect for when time is of the essence.

Order Processing

• Standard Turnaround: Orders typically process within one week, subject to stock availability.
• Custom Orders: Tailored timelines apply for large or custom-colored orders, with specifics communicated directly.
• Delivery Timeline: Post-dispatch, expect your order to arrive within 1 to 7 days across Australia.

Special Services

• Multiple Address Shipping: We accommodate shipping to various addresses at $19 per additional address, simplifying your gifting.
• Gift Storage: Bulk orders can be stored until dispatch; contact us to arrange this service.
• Wine Gift Boxes: Due to regulations, wine gifts must be sent directly to the recipient.

Tracking and Delivery

• Track Your Order: We'll send tracking details via email, keeping you informed every step of the way.
• Delivery Method: Orders are dispatched through Australia Post or trusted couriers, depending on size and location.
• Receiving Orders: For bulk deliveries, ensure someone is present during business hours. Individual orders may be left safely if pre-arranged.

Customer Support

• Damaged Items: In the rare event of damage, please photograph the item and contact us for immediate assistance.
• Fast-Track Orders: For urgent needs, contact us directly via email or phone for personalized support.

How to Contact Us

For any inquiries, assistance, or to discuss your shipping needs, reach out to our dedicated team:

• Phone: 0412 245 136
• Email: hello@thefifthdesign.com.au

Our commitment at Curated by The Fifth Design is to ensure your gifting experience is as seamless and enjoyable as possible. From bespoke gifting options to reliable delivery services, we’re here to assist you every step of the way.