At Curated by The Fifth Design, we pride ourselves on ensuring that your order is dispatched with the utmost care, aiming for it to reach you in perfect condition. However, once an order is in transit, it is subject to conditions beyond our control. We are not responsible for delays or damage that may occur while your order is in the care of shipping carriers.

Shipping Warranty: For added peace of mind, customers have the option to purchase a shipping warranty at checkout. This warranty covers potential transit losses or damages, providing an extra layer of protection for your order. Please select this option if you wish to safeguard your delivery against unforeseen issues.

Resolution of Shipping Issues: In the event of a shipping mishap, such as loss or damage during transit, we are committed to assisting you in resolving the issue with the carrier. While we cannot offer refunds for incidents that occur post-handover to the shipping carrier, we will work diligently on your behalf to facilitate a resolution. Our goal is to ensure your satisfaction and to address any concerns related to shipping mishaps. Please ensure you purchase a shipping warranty to cover loss and damages.

Returns and Refunds Due to Product Issues:
Our commitment to delivering exceptional quality and service is unwavering. Should you encounter any issues with your product being defective, arriving in less-than-perfect condition, or not arriving at all, please reach out to us at hello@thefifthdesign.com.au within 7 days of receiving your order. We are prepared to offer a refund or re-deliver your item to address any concerns related to the quality or condition of our products upon arrival.

Please note that we require cooperation in providing evidence of the issue, such as photographs, to facilitate the resolution process. This documentation is crucial in assessing the situation and determining the appropriate course of action.

Incorrect Information Provided by Customers:
It is essential to ensure that all information provided during the order process, including addresses and delivery instructions, is accurate and complete. In cases where shipping issues arise due to incorrect information provided by the customer, we will work with you to rectify the situation. However, additional charges may apply for re-delivery or address corrections.

We appreciate your understanding and cooperation in ensuring a smooth and satisfactory shopping experience with Curated by The Fifth Design. For any further inquiries or assistance, please do not hesitate to contact us.